FAQ

Welcome to our FAQ section. If you don’t find your answer here, feel free to contact us directly we’re always happy to help!

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Ordering

Q: How do I place an order?
A: Simply browse our store, click "Add to Cart" on your desired product, then proceed to checkout and enter your shipping details.

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. But creating an account helps track your orders more easily.

Payments

Q: What payment methods do you accept?
A: We accept Cash on Delivery, Jazz Cash, Easy Paisa, and bank transfers.

Q: Is online payment safe?
A: Yes, all payments are processed through secure and trusted gateways to protect your information.

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Shipping

Q: Do you deliver all over Pakistan?
A: Yes, we deliver to all cities across Pakistan.

Q: How long does delivery take?
A: Orders are usually delivered within 2–5 working days depending on your location.

Q: How much is the shipping cost?
A: Shipping cost is not the same it's very to your address.

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Order Tracking

Q: How can I track my order?
A: After your order is shipped, you'll receive a tracking number via WhatsApp, email, or SMS.

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Returns & Exchanges

Q: What if I receive a damaged or wrong product?
A: Please contact us within 24hrs of receiving your order with parcel opening video and checking product in the same video. We'll replace it or arrange a return.

Q: Can I return a product?
A: Yes, returns are accepted within 7 days, provided the item is unused and in original packaging. See our Return Policy for full details.

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Customer Support

Q: How can I contact you?
A:
📧 Email: mazelover266272@gmail.com
📱 WhatsApp/Phone: +923124416906